Privacy Policy

This privacy policy describes how our company, L&F_well collects, stores, processes and uses personal data. As a visitor or customer of the L&F_well website, you have given your consent to the collection and use of your personal data. We use this data to improve our products and services and to enable you to discover new places and cultural experiences. Because personal data may be directly or indirectly linked to your identity, contact information, or location, we take the protection of your personal data very seriously.

Please read this privacy policy carefully to understand how we collect, use, and protect your personal information. We may change this privacy policy from time to time. If you have any questions, comments or requests related to this privacy policy, please contact us in one of the ways listed below.

Personal information

Your name, phone number, email address, and data pertaining to your activities on our site are examples of information that directly or indirectly relate to your identity, contact information, or location.

We also collect your personal information when you visit our website or use one of our mobile apps. This information may include your IP address, location information, general preferences, settings and system specifications.

The most obvious way we collect personal data is when you place an order, sign up for our newsletter, create an account, communicate with our customer service, or leave a comment, review or other information on our website or mobile apps. In addition, we may ask you for access to your current location when using the site or mobile apps – we need it to find and show you cultural events and attractions near you. Finally, if you contacted L&F_well through a third party (such as another website or intermediary), we may also obtain your personal data from them.

How do we use personal data?

We use your personal data for several reasons, including:

To ensure all processes run smoothly – your personal data helps us continuously improve our website and mobile apps and allows us to process your transactions quickly. Create unique content – By tailoring our website and mobile apps to your user preferences, we can offer you products and services that match your interests and needs. Reviews – we collect personal data provided in your reviews, such as recording the establishment you visited, and analyze these reviews to assess the quality of a particular product or service. General legal compliance – your personal data also plays a key role in helping us detect and prevent fraudulent transactions or other illegal activities on our platform, communicate security messages to our customers and comply with relevant applicable laws and regulations.

We retain your personal data only temporarily for the above purposes, except as otherwise required by law or regulation.

We use the newsletter to keep you informed of the latest happenings and to present our new products, special offers and promotions. You can unsubscribe from these newsletters at any time by clicking on the “Unsubscribe” link in the body of the email or by contacting us through the contact information provided at the bottom of this privacy policy. While we appreciate any feedback you provide, you do not need to provide a reason for unsubscribing from our newsletter.

Location

We will always ask for your permission before we can access your location from any mobile devices you use. With your location data, we can provide you with a selection of interesting cultural events near you and help you find the right venue. You can withdraw your consent at any time by changing your computer or mobile device privacy settings.

Legal basis

We are registered as a company under Dutch law, which specifies a number of legal grounds that justify the use of personal data. We use your personal data on three legal bases:

Performance of contract – we may use your data on the basis of your contract with us. We may use said data, for example, to process online purchases of one or more of our products or services. Legitimate right – based on a legitimate interest, which includes economic interests, we may use your personal data, for example to tailor our content to your preferences or to fulfill our legal obligations as a company operating under Dutch law to ensure good administrative practices. Consent – based on your explicit consent, we may use your personal data for any purpose specified in the consent agreement, such as to send you regular newsletters. You always have the option to withdraw your consent – simply let us know by contacting us via the contact details at the bottom of this privacy policy.

Cookies

We want you to enjoy using our platform, so we use cookies to ensure the smooth and reliable operation of our website (www.tiqets.com). Cookies are small text files that are placed on your computer or mobile device when you visit the website. These files are placed on your device by your web browser and are deleted each time you close your browser, or are retained for a longer period of time. Cookies that are not deleted are sent to us by your web browser the next time you visit. This allows us to recognize your computer or mobile device and to improve and personalize your interaction with and use of the L&F_well site. We also use other tracking technologies similar to cookies to accomplish the same goal, such as third-party tools.

We strive not to embed cookies with an expiration date of more than one year, although there may be exceptions to this rule. Cookies may be placed on your devices by us or a third party.

Our site uses technical, functional, analytical and commercial cookies.

Technical cookies – they are necessary to provide the service requested. For example, technical cookies allow you to act on different pages of the site by logging into your account only once. Functionality cookies – These cookies help our site and mobile apps “remember” your preferences: language preference, search history and registration information. Analytics cookies – These cookies are placed by third-party service providers, such as Google Analytics, and track how you find and interact with our website or mobile apps. This tracking can be quite detailed: it counts the average number of mouse movements, examines scrolling operations, search words used, and text entered into various fields. We can use this information to make our site easier to find, improve interaction with our platform or measure the effectiveness of our online marketing efforts. We want to note that these third-party service providers may also use information collected about you on other websites or mobile applications over which we have no control. Commercial Cookies – These cookies are used to tailor our newsletters to your preferences and to personalize online advertisements. These personalized ads may also be shown on other sites you visit. This “retargeting” is based on your actions on the site, such as viewing certain attractions. Commercial cookies can also help prevent the same ads from appearing on different sites all the time.

The consent you give us to the storage and use of our and third-party cookies can be revoked at any time by blocking cookies in your browser and/or deleting all cookies from your browser. However, please note that these actions may restrict your use of certain features or portions of our platform.

Third Party Access to Personal Information

We work with a number of third parties and may send them your personal information for specific purposes.

Other Third Parties – We use the services of third parties, including Google, that collect, track and analyze personal information on our behalf. The services of such third parties are also used to personalize and distribute marketing materials, including advertisements. We also use third parties to process your payments by giving them your personal information to complete financial transactions. All of these parties are required to keep your personal information private and may only use it for the original purposes set forth by L&F_well.

How do we protect personal information?

We are committed to protecting your personal information from unauthorized use, modification, publication or deletion. To achieve a high level of protection, we take a variety of physical and technical security measures. Physical security measures include limited and controlled access to our offices and measures to protect users of laptops and desktops. Our technical measures include regular scans of websites and mobile applications to identify weaknesses and vulnerabilities. We also scan devices for malware, and your personal data is stored on secure networks and available only to a limited number of individuals with special access rights to such systems. These individuals are strictly required to maintain the confidentiality of your personal information.

Access to your personal information

You have a right to receive information about your personal data in an intelligible and accessible form. In addition, if your personal data contains incorrect information or if you believe that such information is being used, stored or processed incorrectly, we will be pleased to correct, amend or delete such data as soon as possible. Deletion of your account is also possible at any time. Please contact us at the email address listed at the bottom of this privacy policy. To enable us to respond promptly to such requests, please indicate “Request Personal Information” in the subject line.

We reserve the right to change this privacy policy. We will always post a new version of this privacy policy on our site and include the date of the most recent version. Since we will not keep you informed in advance of all changes we make, we recommend that you review this privacy policy from time to time. If you continue to use our platform after we make new changes, we assume that you acknowledge and agree to its most recently published contents.
If you have any comments, concerns or questions about our privacy policy, please contact our customer support team at [email protected].